cultural audits and action planning
cultural audits and action planning
In today’s diverse and interconnected world, cross-cultural responsiveness is no longer a peripheral consideration - it’s a core competency for organisations striving to deliver equitable, effective, and inclusive services.
Whether engaging with multicultural communities, international partners, or diverse teams, organisations must be equipped to navigate cultural differences with respect and understanding.
One powerful tool to assess and enhance this capability is Jahavel's Organisational Cultural Responsiveness Pulse Check.
what you get
You will get a full report, and a face-to-face presentation to your Board and / or Managers as required. The Pulse Check is tailored in line with your company's purpose, and is applied to all levels of the organisation.
While the Pulse Check report does not attempt to capture the full complexity and richness of every cultural group, it offers valuable insights that can guide transformative change. Specifically, the report will:
• Illuminate Integration: Reveal how culturally responsive practices are embedded across all tiers of your organisation—from governance to frontline service delivery.
• Map Progress: Provide a clear picture of your organisation’s current position on the cultural responsiveness continuum.
• Empower Action: Highlight strengths and opportunities, enabling your team to take informed steps toward cultural empowerment and inclusive growth.
We provide a comprehensive snapshot of where your organisation stands on the Cultural Responsiveness Developmental Continuum - from awareness to integration and transformation. We also can assist as required with your Action Planning, Leadership Development and Staff Training.
how it works
Our unique Organisational Cultural Responsiveness Pulse Check is a strategic framework designed to evaluate an organisation’s cultural responsiveness across three key domains:
1. Your Organisation – The systems, policies, and leadership structures that shape your organisational culture.
2. Your Workforce – The people who drive your mission, including their cultural awareness, competencies, and engagement.
3. Your Community Engagement – The ways in which your organisation interacts with, listens to, and collaborates with culturally diverse communities.
Professional Memberships:
Australian Institute of Company Directors (17 years)
Institute of Community Directors (10 years)
the numbers behind the need
Recent data underscores the importance of cultural responsiveness in Australian workplaces:
• More than 40% of employees feel disconnected from their workplace culture, often due to a lack of inclusion and cultural safety.
• Fewer than 35% of organisations actively engage with culturally diverse communities using appropriate frameworks.
• Only 28% of organisations have formal cultural competency training for leadership teams.
• Workplaces with strong cultural responsiveness frameworks report 25% higher employee wellbeing and 30% greater team cohesion.
• While over 2,500 organisations have registered Reconciliation Action Plans (RAPs), few have embedded Cultural Terms of Reference (CTR) into their operational models.
These statistics highlight the work still to be done and reinforce the value of tools like the Pulse Check in guiding organisations toward more inclusive, culturally safe, and responsive practices.
why it matters
Cultural responsiveness is a shared responsibility. It requires commitment, reflection, and action from every level of an organisation. By engaging with the Pulse Check, your organisation takes a proactive step toward creating sustainable, positive outcomes for culturally diverse communities.
This is not just about compliance—it’s about conscious transformation. It’s about recognising the value of diverse knowledge systems, respecting cultural protocols, and fostering genuine partnerships that honour the past, present, and future.
take the journey
Cultural responsiveness is not a checklist - it’s a journey. The Pulse Check helps organisations reflect on their readiness to implement practices that foster respectful, inclusive, and effective engagement with diverse cultural groups. It’s about moving beyond symbolic gestures to embed meaningful change.
The ultimate goal is to align your organisation with a Cultural Terms of Reference (CTR) Framework, underpinned by principles of equity, respect, and reconciliation. This alignment ensures that cultural responsiveness is not just aspirational but operational - woven into the fabric of your organisation’s identity and actions.
If you’re interested in learning more about the Cultural Responsiveness Pulse Check, or would like to learn more about a Cultural Terms of Reference Framework, please contact me. You can book a FREE 30-minute consult.